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What you should know

Q:
Why did Verizon FiOS decide to drop The Weather Channel, WeatherScan and its bundle of products?
A:
Providers like Verizon FiOS negotiate with networks like The Weather Channel to carry our content to customers as part of their package. Our contract with Verizon FiOS expired on Tuesday, March 10, while we sought to amicably resolve the negotiations. In the end, we offered Verizon FiOS our bundle of services at a lower price than the previous contract. They were unresponsive to our offer and surprised us and their customers by unexpectedly dropping The Weather Channel, WeatherScan, Weather Channel On Demand and The Weather Channel weather widget from their offering. Along with our fans impacted by this decision, we are urging Verizon FiOS to reconsider and bring back The Weather Channel and our complimentary services.
Q:
Verizon has switched out The Weather Channel for AccuWeather -- how does that compare?
A:
The Weather Channel is a trusted resource, before, during and after weather events, and proves to be more accurate than other weather options. The Weather Channel and AccuWeather offer very different experiences for the consumer. The Weather Channel provides live coverage from the field during severe weather events and analysis from the most respected experts in the industry. The Weather Channel also offers unmatched local market reach and customized weather information available across multiple screens. Since Verizon's decision to drop The Weather Channel, we have heard first-hand from you, our fans about how much you value our services and want The Weather Channel back.
Q:
What about claims that The Weather Channel has too much "reality" programming?
A:
Weather remains the focus of everything we do. Many of our customers rely on us for accurate, local weather information. Others enjoy the variety of programming because they are fascinated by weather-related stories. When there is severe weather information, our scheduled programming is immediately interrupted to deliver timely information to our viewers. Additionally, we offer real-time local weather information on the lower-third of the screen during our primetime programming to ensure that viewers have access to current conditions in their local area at any time.
Q:
Can't I just look at my phone, computer or tablet if I want to know the weather? Why do I need to watch The Weather Channel?
A:
The Weather Channel is also available on your phone, desktop and tablet and is very popular. However, television remains the best way for our audience to receive the full weather story with context and explanation, particularly in connection with severe weather events. We provide a deeper understanding of weather conditions and how it impacts our television viewers. We are more than just a forecast. Our weather experts are the best in the industry in both reporting on the weather, and telling stories of its impact on citizens across the country.
Q:
Wasn't The Weather Channel also in a dispute with DirecTV? Why are you constantly fighting with cable and satellite companies?
A:
We were pleased to reach an agreement with DirecTV. Those affected by the original decision were thrilled to once again have access to The Weather Channel. As for Verizon, we offered a solution that would have enabled Verizon FiOS customers to continue enjoying their trusted source for all weather information. Instead, we are responding to customers who are frustrated and seeking solutions to bring The Weather Channel back to the line-up. We also are pleased to say that we have deals in place with all other cable and satellite companies, including recently completed ones with Time Warner Cable and Cox Communications.
Q:
The Weather Channel is being accused of being "greedy", how do you respond?
A:
Getting The Weather Channel back into the households of the millions of Verizon FiOS customers who no longer have access to live, local reporting is our number one priority. We offered our partners at Verizon FiOS a deal that was less expensive than the previous contract, yet they responded by dropping The Weather Channel without any notice to us or FiOS customers.
Q:
What can we do to get The Weather Channel back on Verizon FiOS
A:
We have heard from many Verizon FiOS customers that they are disappointed and want to get The Weather Channel back. In this situation it is not our decision so would encourage you to reach out to Verizon at their main customer service number or locally where you can speak live to a person. We are continuing our efforts to get Verizon FiOS to reconsider their decision and listen to the loud demands of their customers.